Contact

Hi! Welcome to our support page.

We believe that great service is just as important as great products. We are fully dedicated to ensuring your experience is seamless and happy. Our friendly team is standing by to provide the quick, helpful support you deserve. Before reaching out, you might find an instant answer right here. Are you wondering...

"What does Shipping Protection cover?"

When you purchased Shipping Protection with your order, we guarantee to replace or refund any items that arrive damaged or defective. This protection also covers items lost or stolen during shipping, including cases where delivery fails due to an error in the shipping address provided by the buyer.

"Where is my order right now?"

We send you a shipping confirmation email as soon as your order leaves us. You will find your special tracking number inside that email! Use it on the carrier's website to watch your package travel right to your door.

"How long do I have to return my watch?"

We want you to be completely happy! You have 30 days from the date you received your watch to decide if you want to return it for a refund. Just remember it needs to be unworn and in its original box!

"How long until my refund shows up?"

Once we get your watch back and inspect it, we process your refund instantly! However, it usually takes your bank 5–10 business days to credit the funds back to your original payment method.

"Do I have to pay customs fees?"

For orders traveling internationally, your local government or customs authority may apply import duties or taxes. These are fees set by your country, and they are the customer's responsibility. We unfortunately cannot control or calculate these charges.

You can find details in our Shipping Policy and Return Policy links at the bottom of the page.

We are always delighted to connect with you! Whether you have a question about a watch, need help with an order, or just want to tell us how much you love your new timepiece, your happiness is our top priority. 

Get in Touch with Us

We truly hope this page helped you find the answer you needed! However, if you still have a question, can't find the perfect answer above, please don't hesitate to reach out! Our friendly team loves hearing from you and is committed to answering you as quickly as possible.

Customer Care Email (You can reach us here):

contact@newvalberg.com

The best and fastest way to get support is to send us a quick email. Our dedicated team is ready to assist you!