FAQ

Find answers to the most frequently asked questions about our products, shipping, returns, orders, and more.

Orders & Payments

How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, please contact our support team as soon as possible at contact@newvalberg.com. We'll do our best to assist you.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Shipping & Delivery

How long does shipping take?
Delivery times vary depending on your location. Estimated shipping times are clearly displayed on each product page.
Do you offer international shipping?
We ship to contiguous United States, Canada, Australia and New Zealand. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories.
How can I track my shipment?
You'll receive a tracking number by email once your order has been dispatched.

Returns & Refunds

What is your return policy?
If you're not completely satisfied with your purchase, you may return eligible items within 30 days after delivery. More details in our Refund Policy.
How do I request a return?
Simply contact our customer support team at contact@newvalberg.com and we'll guide you through the process.
When will I receive my refund?
Refunds are typically processed within a few business days after the returned item has been received and inspected.

Products

How do I choose the right product?
Product descriptions and specifications are available on each product page. If you need additional assistance, our team will be happy to help. Simply write an email at contact@newvalberg.com
Are your products covered by a warranty?
All of our products include a 2-Year Warranty. Please refer to the product page for specific details in FAQ section.
Will more products be added in the future?
Absolutely. We're continuously expanding our collection with new outdoor, wellness, and recovery products.
Do you offer discounts or promotions?
Yes. We offer discounts year-round through Bundles and special discounts. Also, we regularly run promotions during major holidays and seasonal events. Be sure to subscribe to our newsletter below so you never miss an offer.

Your cart is empty